Insurance Professional

Long-Term Care Ombudsman Program in Pensylvania
Long Term Care Ombudsman program was created to help address the quality of care and quality of life experienced by residents who reside in licensed long term care facilities such as nursing homes, homes for the aged, and adult foster care facilities.

What is the Office of the State Long-Term Care Ombudsman?
The State Long-Term Care Ombudsman is the chief advocate for consumers of long-term care within Pennsylvania, and oversees the statewide Long-Term Care Ombudsman Program. They also conduct statewide ombudsman training. Should you need assistance contacting or identifying your local ombudsman, please feel free to contact the state ombudsman. The Office of the State Long-Term Care Ombudsman is located at 555 Walnut Street, 5th Floor, Harrisburg, Pennsylvania 17101-1919; telephone (717) 783-8975.
What is an ombudsman?
Ombudsman is Swedish for "citizen representative". Long-term care ombudsmen make themselves available to take a message of concern forward and help to resolve it on behalf of care-dependent elderly.
Ombudsmen are client driven and client directed. As the consumer's advocate, they act on the wishes of the client.
An ombudsman is:
A trained individual who can help if you have a complaint or problem with any long-term care service;
A source to provide information about your rights as a consumer and assistance in exercising those rights;
An advocate for high standards of quality of care who promotes strict enforcement of those standards;
A promoter of the highest quality of life for care dependent Pennsylvanians, 60 years of age and older;
A consumer representative who works within the legislative and rule-making process to improve long-term care services throughout the state; and,
A person who assists long-term care consumers in pursuing remedies to their problems.
How can an ombudsman help me?
If you are dissatisfied with your care or have a concern or a question about your care that you have been unable to resolve with the facility, the ombudsman will investigate and seek to resolve your complaint. There is no cost for ombudsman services.